Senior Manager, Professional Services
Core
Lead a team of Forward Deployed Engineers and Engagement Managers to deliver AI connectivity, API management, and cloud-native infrastructure solutions for Fortune 500 enterprises.
Role type
Senior Manager, Professional Services (Leadership)
Builds
Production-ready AI and API connectivity platforms for large-scale enterprise clients
Domain
Enterprise Software, AI Connectivity, Cloud-Native Infrastructure, API Management (via careerplan.io/jobs/0f23b93a-840e-4049-864b-c50f8162f216-senior-manager-professional-services-at-kong)
Required skills
Team leadership and performance management, Delivery lifecycle ownership, Staffing and capacity planning, Technical escalation and resolution, Cross-functional partnership, Strategic initiative leadership
Preferred skills
Kubernetes and cloud-native fluency, Automation framework evaluation, Prior experience in API Management or Middleware, Ambiguity navigation, Talent development focus
Technologies
Kubernetes, AWS, Azure, GCP, CI/CD pipelines, API Gateways
Responsibilities
Manage and grow a team of Forward Deployed Engineers and Engagement Managers, Own delivery outcomes including go-live dates and technical quality, Staff the right resources to every engagement based on complexity, Act as senior escalation point for high-risk accounts, Run team operating cadence and reporting, Partner with Sales and Solutions Architecture for accurate scoping, Feed field learnings back to Product and Engineering
Seniority
Senior, hands-on IC with leadership responsibilities
