Technical Account Engineer

💼 Full-time💰 $76,800–$76,800🗓 2026-09-22 → 2026-09-27

Core

Primary technical expert and escalation point for Zoom's most complex voice, video, and unified communications challenges for elite customers.

Role type

Senior IC Technical Account Engineer (UC/CC)

Builds

End-to-end resolution of escalated UC/CC issues for critical enterprise accounts

Domain

Unified Communications (UC) and Contact Center (CC) for enterprise clients

Deliverable

client delivery

Required skills

VoIP protocols (SIP, H.323), IP Phones, SBC, PBX, call routing, SIP trunking, packet capture analysis, SIP trace analysis, network troubleshooting, IVR workflows, omnichannel solutions

Preferred skills

CCNA, CompTIA Network+, Wireshark, AWS, Azure, ITIL, Microsoft Certified

Technologies

Zoom proprietary tools, SIP, H.323, Wireshark, AWS, Azure

Responsibilities

Diagnose and resolve complex voice, video, and UC issues using log analysis and packet captures; Collaborate with engineering and sales to restore service; Represent customers in high-priority war rooms; Produce technical documentation including RFCs and product guides

Seniority

Senior, hands-on IC

Sourced via workday · Listed on CareerPlan, which tracks 844,000+ jobs from 20+ sources.

About Zoom

Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars. We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Here, you’ll work across teams to deliver impactful projects that are changing the way people communicate and enjoy opportunities to advance your career in a diverse, inclusive environment.