Senior Session Border Controller (SBC) Engineer
Core
Design, implement, and support enterprise Session Border Controller (SBC) infrastructure and SIP-based voice solutions across complex, multi-site environments.
Role type
Senior Session Border Controller (SBC) Engineer
Builds
Secure, scalable, and highly available unified communications and contact center solutions
Domain
Telecommunications / Unified Communications / VoIP
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
SIP signaling, SBC platforms (Oracle/Acme Packet/AudioCodes), SIP trunking, call routing, dial plans, carrier integrations, TLS/SRTP configuration, QoS policies, network engineering (BGP/OSPF/MPLS/SD-WAN), SIP troubleshooting tools (Wireshark/sngrep), fraud prevention, certificate management
Preferred skills
Microsoft Teams Direct Routing, Amazon Connect, Genesys integration, Python/PowerShell scripting, REST APIs, Cisco/Avaya/Ribbon platforms
Technologies
Oracle, Acme Packet, AudioCodes, Microsoft Teams, Amazon Connect, Genesys, Wireshark, sngrep, Homer, Python, PowerShell
Responsibilities
Design, deploy, configure, and maintain enterprise SBCs; Design SIP trunking, call routing strategies, and dial plans; Integrate SBCs with UC/CC platforms; Configure and support security protocols (TLS, SRTP, topology hiding); Design and optimize QoS policies for real-time voice traffic; Perform SIP/RTP troubleshooting; Implement SBC security best practices
Seniority
Senior, hands-on IC
