VP, Senior Voice Engineer (Unified Communications), Future Ready Technology, Group Technology
Core
Designing, implementing, and supporting enterprise voice and unified communications platforms to ensure high availability, regulatory compliance, and optimal performance.
Role type
Senior IC Voice Engineer (Unified Communications)
Builds
Enterprise voice platforms, call routing systems, and telephony integrations
Domain
Financial services / Regulated industries / Unified Communications
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Cisco CUCM, Voice Gateways, SIP protocols, Microsoft Teams Direct Routing, SBCs, network concepts (QoS, NAT, firewall traversal), compliance recording solutions, ITIL processes, automation/scripting
Preferred skills
Cloud voice platforms (Azure, Webex, Zoom), vendor management, incident management, root cause analysis, architecture diagramming
Technologies
Cisco CUCM, AudioCodes, NICE, Verint, Azure, Webex, Zoom
Responsibilities
Design, deploy, and maintain enterprise voice platforms; Ensure compliance with regulatory recording requirements; Manage and optimise call routing, dial plans, and telephony integrations; Support incident management, troubleshooting, and root cause analysis; Lead or support migrations (e.g., CUCM to cloud/Teams transformations); Engage vendors and manage third-party service providers; Monitor system performance and implement continuous improvements
Seniority
Senior, hands-on IC