Technical Support Engineer, Axon 911
Core
Support customers and internal teams using the Axon 911 platform, ensuring reliability, performance, and operational excellence for public safety agencies.
Role type
Tier 2+ Technical Support Engineer (SaaS/Infrastructure)
Builds
Axon 911 platform (AI intelligence layer for 911 infrastructure)
Domain
Public Safety / Emergency Response / Cloud SaaS
Deliverable
client delivery
Required skills
complex technical troubleshooting, network diagnostics (OSI, TCP/IP, Wireshark), VoIP/Unified Communications (SIP, RTP, WebRTC), monitoring & observability (Datadog, Grafana), cloud platforms (AWS, Azure, GCP), incident management, knowledge base development
Preferred skills
data tools, analytical capabilities
Technologies
Datadog, Grafana, Wireshark, AWS, Azure, Google Cloud Platform, SIP, RTP, WebRTC, PBX, SBC
Responsibilities
troubleshoot and resolve technical issues, diagnose system and logic errors, document and escalate bugs, monitor system performance and reliability, manage critical escalation workflows, develop technical articles and troubleshooting guides
Seniority
Mid-Senior, hands-on IC