Voice Platform Engineer
Core
Support the operational health, performance, and continuous improvement of Comcast's voice platform infrastructure, including SIP peering, IMS platforms, and Session Border Controllers (SBCs).
Role type
Senior IC network operations engineer (voice platforms)
Builds
Reliable voice communications across Comcast's ecosystem for residential, wholesale, syndication, enterprise, and partner services
Domain
Telecommunications / Voice Network Operations
Deliverable
infrastructure
Required skills
SIP signaling troubleshooting, IMS platform management, Session Border Controller (SBC) operations, carrier interconnect coordination, incident response, root cause analysis, network performance analysis, technical documentation, automation initiatives
Preferred skills
Wireshark packet analysis, Linux systems administration, scripting for operational automation, carrier peering knowledge, wholesale voice service delivery models
Technologies
SIP, IMS, SBC, BGCF, TCP/IP, DNS, RTP, TLS, ENUM
Responsibilities
Monitor and troubleshoot SIP signaling and call routing issues; participate in incident response and outage restoration; coordinate with external carriers and vendors; implement network changes and validate platform updates; develop operational procedures and runbooks; analyze system performance to recommend stability improvements.
Seniority
Mid-level, hands-on IC
