Principal, Global PX Operations Lead

💼 Full-time💰 $126,500–$126,500🗓 2026-09-22 → 2026-09-25

Core

Operational engine for Zoom's People function, rebuilding the ServiceNow HR Service Delivery platform and embedding AI/automation into global people processes.

Role type

Principal, Global People Experience Operations Lead

Builds

ServiceNow HRSD platform, Tier 0-3 service model, AI-powered workflows, executive reporting dashboards

Domain

HR Technology / Shared Services / Enterprise Operations

Deliverable

production ML models | infrastructure | dashboards & analysis

Required skills

ServiceNow (HRSD), Workday, AI/automation delivery, executive reporting, process harmonization, systems thinking, data analysis

Preferred skills

Lean Six Sigma (Green Belt+), bias safeguards in AI, global process governance

Technologies

ServiceNow, Workday, AI/automation tools

Responsibilities

Own end-to-end ServiceNow HRSD platform rebuild; Architect Tier 0-3 service model; Design and deploy AI/automated workflows; Define reporting layer and metrics; Drive global process harmonization; Partner with CoEs and stakeholders; Coach global coordinator community

Seniority

Principal, hands-on IC with strategy & mentorship

Sourced via workday · Listed on CareerPlan, which tracks 70,000+ jobs from 20+ sources.

About Zoom

Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars. We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Here, you’ll work across teams to deliver impactful projects that are changing the way people communicate and enjoy opportunities to advance your career in a diverse, inclusive environment.