Lead - ServiceNow – Platform Operations
Core
Leading enterprise ServiceNow platform operations, ensuring reliability, availability, and performance while driving automation and AI adoption.
Role type
Senior IC ServiceNow Platform Operations Lead
Builds
Enterprise ServiceNow platform services and operational frameworks
Domain
IT Service Management (ITSM) / Enterprise Software Operations
Deliverable
production ML models | infrastructure
Required skills
ServiceNow platform architecture, ServiceNow scripting, REST/SOAP API integrations, ServiceNow AI capabilities (Now Assist, Predictive Intelligence), 24x7 support operations, platform governance, stakeholder management
Preferred skills
ServiceNow Certified System Administrator (CSA), ServiceNow Certified Implementation Specialist (CIS), ServiceNow Certified Application Architect (CAA), ITIL Foundation, Cloud Practitioner
Technologies
ServiceNow, MID Server, Now Assist, Predictive Intelligence, Agentic AI
Responsibilities
Own end-to-end platform operations and production support delivery, Lead 24x7 support operations across multiple teams, Provide architectural guidance to development and integration teams, Establish and enforce governance frameworks and security controls, Monitor platform health and drive optimization initiatives, Partner with business stakeholders to align solutions with operational goals
Seniority
Senior, hands-on IC