Principal ServiceNow Solution Architect
Core
Design, adopt, and scale ServiceNow solutions for enterprise and supply chain teams, integrating AI and automation to modernize workflows.
Role type
Principal ServiceNow Solution Architect
Builds
Scalable, secure, high-performing ServiceNow implementations and integrations for enterprise operations.
Domain
Enterprise IT / Supply Chain / Service Management
Deliverable
production ML models | product features | dashboards & analysis | infrastructure
Required skills
ServiceNow architecture, ServiceNow scripting (JavaScript, Glide API), ServiceNow integrations (REST, SOAP, MID Servers), Flow Designer, IntegrationHub, business rules, client scripts, change leadership, stakeholder influence
Preferred skills
Supply chain module expertise (Source to Pay, Procurement, Sourcing), CMDB and data modeling, DevOps practices, CI/CD pipelines, techno-functional leadership
Technologies
ServiceNow, NowAssist, JavaScript, Glide API, Flow Designer, IntegrationHub, REST, SOAP, MID Servers
Responsibilities
Own end-to-end ServiceNow architecture ensuring scalability and security; Lead design and delivery of complex implementations and upgrades; Utilize AI tools to drive efficiency and automation; Guide development teams through architecture decisions; Translate business requirements into technical architectures; Drive process transformation and change adoption; Partner with data and engineering teams to operationalize emerging technologies
Seniority
Principal, hands-on IC with strategic influence
