Technical Support Engineer

💼 Full-time🗓 2026-09-21 → 2026-09-26

Core

Tier 2 Technical Support Engineer for Enterprise customers, resolving complex technical issues in CCaaS/VoIP domains and ensuring customer success with Zoom products.

Role type

Senior IC Technical Support Engineer (CCaaS/VoIP)

Builds

Customer support resolution and documentation for Zoom Contact Center, Zoom Phone, and related enterprise solutions.

Domain

Telecommunications / Contact Center Solutions

Deliverable

client delivery

Required skills

CCaaS/VoIP expertise, network troubleshooting (firewalls, switches), case management, technical documentation, on-call availability

Preferred skills

CCNA/Network+/SSCA SIP credentials, complex case handling in fast-paced environments

Technologies

Zoom Contact Center, Zoom Phone, SIP, VoIP protocols, network troubleshooting tools

Responsibilities

Assigning and resolving high-volume complex cases, maintaining proficiency with Zoom products and tools, creating documentation and training materials, collaborating with customer contacts

Seniority

Senior, hands-on IC

Sourced via workday · Listed on CareerPlan, which tracks 70,000+ jobs from 20+ sources.

About Zoom

Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars. We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Here, you’ll work across teams to deliver impactful projects that are changing the way people communicate and enjoy opportunities to advance your career in a diverse, inclusive environment.