Zoom Onboarding Specialist
Core
Own the end-to-end onboarding experience for newly contracted customers in Japan, delivering live training and guiding them to a handoff to Customer Success.
Role type
Senior Customer Success Onboarding Specialist (Japan)
Builds
Successful adoption of Zoom Workplace, Zoom Phone, and Zoom Revenue Accelerator for enterprise customers in Japan.
Domain
SaaS / Unified Communications (UCaaS)
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Live customer training facilitation, Japanese localization of training materials, cross-functional collaboration, data analysis for process improvement, stakeholder communication
Preferred skills
Experience in Customer Success, Technical Support, or Presales Engineering, SaaS or UCaaS product context
Technologies
Zoom Workplace, Zoom Phone, Zoom Revenue Accelerator
Responsibilities
Deliver live administrator and end-user training sessions independently; coordinate kickoff and configuration guidance for new accounts; translate and adapt global English training resources into Japanese; collaborate with CSM, CSA, Sales, and Renewals teams; analyze onboarding trends and provide feedback to stakeholders; share Japan market insights with global leadership.
Seniority
Senior, hands-on IC
