Customer Success Manager
Core
Lead customer relationship building and support for Maira, an AI workspace product, ensuring adoption and success for clients.
Role type
Customer Success Manager
Builds
Maira (AI workspace for organizational knowledge and process integration)
Domain
AI / SaaS / Enterprise Software
Deliverable
client delivery
Required skills
client relationship building, onboarding leadership, meeting planning, KPI management, satisfaction improvement, feedback collection, contract renewal, upsell, cross-functional collaboration, AI tool usage, autonomous workflow efficiency
Preferred skills
project management, stakeholder negotiation, SaaS product knowledge, API/Web app knowledge, English communication
Responsibilities
Manage customer relationships and build trust, lead initial onboarding, plan and conduct regular meetings, monitor usage and issues, propose and execute improvements based on KPIs, collect and share feedback, propose contract renewals and upsells, answer technical questions with engineering team, autonomously expand and optimize business processes using AI tools
Seniority
Mid-level, hands-on IC