Customer Success Senior Specialist - Spanish
Core
Support high-volume top-tier customers to achieve business outcomes, manage contract renewals, and drive retention and loyalty within the global logistics industry.
Role type
Senior Customer Success Specialist (Sales Support)
Builds
Customer relationships, commercial activities, and contract renewals for global trade clients
Domain
Logistics / Supply Chain
Deliverable
client delivery
Required skills
Account management, commercial knowledge, contract management, sales support execution, stakeholder coordination
Preferred skills
Logistics/Supply Chain degree, MS Office proficiency (Excel, Word, Outlook, PowerPoint), night shift adaptability
Technologies
MS Office suite
Responsibilities
Develop customer relationships to promote retention and loyalty; manage ocean & logistics contract renewals and tender handling; coordinate CAT allocation processes; resolve customer challenges by leveraging cross-functional resources; support account planning and goal setting with front-line sales; act as backup for Senior Customer Success Partners and Customer Success Managers; escalate disputes and situations to management; drive functional transformation efforts and local/global initiatives.
Seniority
Senior, hands-on IC