Customer Success Senior Specialist
Core
Develops customer relationships to support retention, loyalty, and business outcomes through Maersk logistics solutions.
Role type
Senior Customer Success Specialist (Sales Support)
Builds
Long-term trusted customer relationships and ensures delivery of commercial commitments.
Domain
Global logistics and supply chain
Deliverable
client delivery
Required skills
Account management execution, commercial knowledge, contract management, sales support, invoice quality management, dispute resolution, MS Office proficiency
Preferred skills
Bachelor's degree in business, experience in sales support or customer support within logistics
Responsibilities
Monitor customer progress against goals, resolve customer challenges by coordinating cross-functional teams, manage contract renewals and tender handling, communicate service or rate changes, support account planning and goal setting, handle sales support tasks from start to finish
Seniority
Senior, hands-on IC