Customer Success Specialist - Spanish
Core
Supports Client Managers in building long-term customer relationships, driving adoption and business value, and managing logistics contracts and renewals.
Role type
Customer Success Specialist (Sales Support)
Builds
Customer relationships, account plans, and logistics contract renewals
Domain
Global logistics and trade
Deliverable
client delivery
Required skills
account management execution, commercial knowledge, contract management, sales support, goal setting, dispute resolution, reporting
Preferred skills
Bachelor's degree in business, 2+ years in Sales/Customer Support, MS Office proficiency
Responsibilities
Monitor customer progress against goals, resolve customer challenges by coordinating with internal teams, manage CAT allocation, handle sales support tasks from start to finish, communicate service or rate changes, support local and global initiatives
Seniority
Individual Contributor, mid-level