IT Support Technician
Core
Onsite IT Support Technician providing hands-on technical support, maintaining workplace technology, and supporting local infrastructure for employees.
Role type
Onsite IT Support Technician
Builds
Workplace technology, local infrastructure, and end-user device support
Domain
Corporate IT / Workplace Technology
Deliverable
product features
Required skills
Windows 11, Microsoft 365, desktop hardware, printers, end-user device troubleshooting, networking fundamentals (TCP/IP, DNS, DHCP, Wi-Fi, LAN), structured cabling
Preferred skills
ITIL knowledge, relevant technical education, certifications
Technologies
Windows 11, Microsoft 365, Microsoft Copilot
Responsibilities
Provide onsite technical support for incidents and service requests requiring physical intervention, Support laptops, desktops, printers, mobile devices, meeting room technology, and related peripherals, Manage hardware lifecycle activities including deployment, inventory management, refresh, repair coordination, and decommissioning, Assist with basic troubleshooting of networking, Wi-Fi, LAN connectivity, cabling, and local infrastructure components, Support technology deployments, office moves, upgrades, and other local IT projects
Seniority
Individual Contributor
