Operations Support
Core
Answering incoming calls, monitoring delivery progress, tracking shipments, and resolving real-time delivery issues for logistics customers.
Role type
Operations Support Specialist (Logistics)
Builds
Real-time delivery audits, shipment tracking updates, and issue resolution reports
Domain
Global logistics and freight transportation
Deliverable
client delivery
Required skills
Real-time data auditing, shipment tracking, issue escalation, paperwork processing, pallet jack operation, multi-channel communication
Preferred skills
Problem-solving, multitasking, organizational skills
Technologies
Online tracking tools, communication platforms
Responsibilities
Real time audits of stop data and reporting exceptions, monitoring delivery team progress and communicating time window issues, receiving inbound calls from delivery teams, printing and processing delivery paperwork, using resources to resolve delivery prevention issues, assisting with warehouse duties and freight handling
Seniority
Entry-level, hands-on IC
