TOC CUSTOMER SERVICE REPRESENTATIVE
Core
Provides real-time support to drivers, stores, and field teams via phone, SMS, email, and chat to resolve delivery, travel, navigation, and operations issues.
Role type
Customer Service Representative (Logistics/Transportation)
Builds
Delivery operations support and issue resolution for field teams
Domain
Logistics and Transportation
Deliverable
client delivery
Required skills
Customer service, problem-solving, written and verbal communication, case management, CRM usage
Preferred skills
ServiceNow familiarity, logistics environment experience
Responsibilities
Respond to inquiries via multiple channels, troubleshoot onsite delivery challenges, log and track cases in ServiceNow, coordinate with store operations teams, escalate complex issues, ensure shift handovers
Seniority
Entry-level to Junior