Operations Associate
Core
Operations Support role focused on real-time monitoring of delivery teams, resolving delivery exceptions, and managing customer inquiries for global logistics operations.
Role type
Operations Associate (Logistics Support)
Builds
Real-time delivery tracking and exception resolution for FTL/LTL and cross-border trucking services
Domain
Global Logistics / Supply Chain
Deliverable
client delivery
Required skills
Real-time data auditing, issue resolution, multi-channel communication, shipment tracking, paperwork processing, KPI monitoring
Preferred skills
Technological aptitude, multitasking, organizational skills
Responsibilities
Real time audits of stop data and reporting exceptions, monitoring delivery team progress and communicating time window issues, receiving inbound calls from delivery teams, communicating delivery issues to internal and external customers, processing delivery paperwork, using resources to resolve delivery prevention issues
Seniority
Individual Contributor, Entry to Mid-level
