Operations Support
Core
Answering incoming calls, monitoring and responding to customer inquiries, tracking and updating shipments, and providing customer service for warehousing and distribution logistics.
Role type
Operations Support Specialist
Builds
Customer service interactions and shipment tracking updates
Domain
Logistics and Supply Chain
Deliverable
dashboards & analysis
Required skills
Customer service, Data entry, Communication, Problem-solving, Multitasking, Organization
Responsibilities
Answer incoming calls, Respond to customer inquiries via email, Make outgoing calls to follow up on shipments, Track and update shipment data, Assist pilot stations and cartage agents, Follow published procedures for NCS accounts