Customer Service Agent (4PM - 1AM) - Cargo Signal
Core
First point of contact for Cargo Signal customers worldwide, handling orders, questions, and problem resolution via email, chat, and phone while updating shipment tracking and route plans in software.
Role type
Customer Service Agent (Logistics Operations)
Builds
24/7 support and monitoring services for global logistics operations
Domain
Logistics / Supply Chain Management
Deliverable
client delivery
Required skills
English fluency (written and spoken), data entry, communication, customer service, technical proficiency with map software and GPS trackers, problem-solving, organizational skills
Preferred skills
logistics experience, root cause analysis, sense of urgency, additional languages
Technologies
Microsoft Office, web-based map software, GPS trackers, cellular networks
Responsibilities
Receive and process customer orders, answer customer inquiries, solve customer problems, input and update shipment tracking information, create route plans on maps
Seniority
Individual Contributor
