Operations Support
Core
Answering incoming calls, monitoring delivery progress, tracking shipments, and resolving logistics issues for customers and internal teams.
Role type
Operations Support Specialist (Logistics)
Builds
Real-time delivery audits, shipment tracking updates, and issue resolution reports for FTL/LTL networks.
Domain
Global logistics and freight transportation
Deliverable
Dashboards & analysis
Required skills
Oral and written communication, problem-solving, multitasking, organizational skills, detail orientation
Preferred skills
Technological aptitude, ability to handle freight with pallet jack
Technologies
Online tools, internet-based tracking systems
Responsibilities
Real time audits of stop data and reporting exceptions, monitoring delivery team progress and communicating time window issues, receiving inbound calls from delivery teams, printing and processing delivery paperwork, assisting with warehouse duties and freight handling
Seniority
Individual Contributor, entry to mid-level
