Operations Associate
Core
Operations Support role focused on real-time monitoring of delivery teams, handling inbound calls for shipment tracking and exceptions, and resolving delivery issues to ensure on-time performance.
Role type
Operations Associate (Logistics Support)
Builds
Integrated logistics network for global trade (FTL, LTL, brokerage, cross-border trucking)
Domain
Logistics / Supply Chain / Transportation
Deliverable
client delivery
Required skills
Real-time auditing, issue resolution, communication (phone/text/email), shipment tracking, paperwork processing, warehouse duties, pallet jack operation, multitasking, organizational skills
Preferred skills
Technological aptitude, problem-solving
Responsibilities
Real time audits of stop data and reporting exceptions, monitoring delivery team progress and communicating time window issues, receiving inbound calls from delivery teams, printing and processing delivery paperwork, assisting with warehouse duties and handling freight with a pallet jack, resolving delivery issues with internal and external customers
Seniority
Entry-level, hands-on IC
