Customer Support Specialist I - Shared Services - Monterrey
Core
Support U.S. and Canada operations through shipment data entry, appointment scheduling, tracking, and resolution of delivery exceptions.
Role type
Customer Support Specialist I
Builds
Operational efficiency for carriers and customers in the freight logistics domain
Domain
Logistics / Freight Transportation
Deliverable
dashboards & analysis (via careerplan.io/jobs/4981537008-customer-support-specialist-i-shared-services-monterrey-at-uberfreight)
Required skills
Data entry, Appointment scheduling, Shipment tracking, Carrier communication, Issue resolution, Problem-solving
Responsibilities
Manage tasks from inbound queues and internal systems, Communicate directly with carriers and shipping facilities via calls and messages, Use multiple systems and tools to investigate and resolve issues, Escalate cases when needed and clearly explain resolutions, Share ideas that enhance efficiency and the carrier/customer experience
Seniority
Entry-level, individual contributor