Salesforce Digital Platform Lead – CRM & Engagement Technology
Core
Lead the delivery and long-term evolution of Moderna's Customer Engagement Platform (CEP) using Salesforce to support Commercial, Medical, Customer Service, Marketing, and Scientific Communications teams.
Role type
Senior IC Salesforce Digital Platform Lead (CRM & Engagement Technology)
Builds
Scalable, integrated, and data-driven digital capabilities for customer engagement across healthcare professionals, patients, and stakeholders.
Domain
Life sciences / Healthcare / CRM & Customer Engagement
Deliverable
production ML models | product features | dashboards & analysis | infrastructure
Required skills
Salesforce platform architecture, large-scale CRM implementation, data governance, enterprise system integration (SAP, MDM), DevOps and release management, vendor and offshore delivery management, budget and licensing management
Preferred skills
Life sciences or healthcare industry experience, contact center or customer service platform support, omnichannel engagement strategies, automation and AI-enabled capabilities within CRM, global platform rollout experience
Technologies
Salesforce, SAP, MDM, telephony platforms, middleware, data platforms
Responsibilities
Lead end-to-end delivery of the Customer Engagement Platform from design through go-live and steady-state operations; Own the Salesforce platform and broader engagement technology ecosystem; Establish and drive data ownership and governance for CEP data; Define and execute the CRM platform roadmap including automation and AI-enabled capabilities; Build governance models across platform architecture, DevOps, release management, data, integrations, and analytics; Lead integration strategy and execution across Salesforce, telephony platforms, and enterprise systems; Manage platform financials including budgets, licensing, vendor spend, and cost optimization
Seniority
Senior, hands-on IC with leadership responsibilities