CRM Senior Business Systems Analyst
Core
Design authority for Salesforce-based solutions, bridging business strategy and technical execution to build scalable, AI-augmented systems for Illumina's Commercial and Services organizations.
Role type
Senior IC Salesforce Business Systems Analyst
Builds
Salesforce ecosystem solutions (Sales Cloud, Service Cloud, ServiceMax, Conga CPQ/CLM, Data Cloud, Agentforce) and enterprise integrations
Domain
Life Sciences / Genomics / Salesforce Platform
Deliverable
production ML models | product features
Required skills
Salesforce platform architecture, solution design, cross-system integration, Agile Scrum delivery, technical documentation, data modeling, AI agent design
Preferred skills
Regulated environment experience (HIPAA, FDA, SOX), AI governance
Technologies
Salesforce, ServiceMax, Conga CPQ, Conga CLM, Data Cloud (Data 360), Agentforce, SnapLogic, SAP, REST/SOAP APIs
Responsibilities
Own end-to-end solution design and architecture decision records; evaluate Salesforce ecosystem capabilities and third-party integrations; design AI agent architectures and Data Cloud implementations; define acceptance criteria and decompose scope for AI-augmented development; serve as technical advisor to Product Owners and engineering teams; review completed work against solution designs
Seniority
Senior, hands-on IC
