Operations Associate
Core
Support daily home delivery operations by serving as the primary liaison between the client, delivery teams, and internal operations.
Role type
Dispatch Customer Service Representative (3PL) (via careerplan.io/jobs/R190626-operations-associate-at-maersk)
Builds
Home delivery routes and operational support for field teams
Domain
Logistics and Transportation
Required skills
Dispatch, logistics, transportation, customer service, Microsoft Office, transportation/dispatch management systems, organizational skills, problem-solving
Responsibilities
Monitor daily home delivery routes and provide operational support to drivers and field teams; Communicate with drivers to resolve delivery issues, delays, and customer concerns; Respond to client emails regarding delivery status, exceptions, and service updates; Coordinate with the client's team to ensure delivery expectations and service levels are met; Track deliveries and document route updates, delays, and completed stops; Escalate operational issues and work with management to identify timely solutions; Maintain accurate records of customer communications, delivery exceptions, and operational reports.