Customer Experience Specialist
Core
First point of contact for customers delivering timely support via Live Chat, Email, and Phone while resolving delivery or technical issues with courier partners.
Role type
Customer Experience Specialist (Support)
Builds
Customer support operations for a global shipping software platform
Domain
SaaS / E-commerce logistics
Deliverable
client delivery
Required skills
Live Chat, Email, and Phone support, problem-solving, critical thinking, technical troubleshooting, Google Workspace, Microsoft Office
Preferred skills
B2B SaaS experience, E-commerce logistics support, Bachelor's degree in Computer Science or Engineering
Responsibilities
Providing support via Live Chat, Email, and Phone; Liaising with courier partners to resolve issues; Collecting customer feedback; Collaborating with cross-functional teams; Achieving high ratings on review platforms; Identifying process improvement opportunities
Seniority
Junior to Mid-level, hands-on IC
