Live Operations Agent - Bulgaria Remote

BulgariaRemoteFull-time2026-02-02 → 2026-10-08

Core

Support couriers with real-time routing instructions, monitor live delivery routes, and organize rescue operations to ensure efficient last-mile logistics.

Role type

Live Operations Agent (Customer Support)

Builds

Real-time delivery routing and rescue operations for an e-commerce logistics network

Domain

E-commerce logistics / Last-mile delivery

Deliverable

client delivery (via careerplan.io/jobs/7e68de8a-ae28-469a-a179-cce13f23de48-live-operations-agent-bulgaria-remote-at-relay)

Required skills

Real-time communication, route monitoring, shift management, documentation updates, KPI tracking, multi-application navigation

Preferred skills

LiveOps experience, frontline customer service, live chat experience, fast-paced environment support

Responsibilities

Answering inbound chats from couriers, delivering clear instructions to couriers on the road, monitoring live routes, organizing rescue routes for failed deliveries, filling shifts, communicating with customer service and management, meeting daily KPIs, updating documentation

Seniority

Individual Contributor, 1–3 years experience

About Relay

Relay is a digital banking platform that gives self-made business owners the tools and know-how to be great with money—bringing clarity, confidence, and control to every dollar earned, so they can turn hard work into lasting success. We do this by replacing financial guesswork with real visibility, transforming cash flow from a constant source of stress into a clear signal owners can use to run stronger, more resilient businesses.