Contact Center Specialist II - Part-Time
Core
Managing consumer interactions to ensure high-level customer service and facilitate patient access to providers.
Role type
Part-time Contact Center Specialist
Builds
Centralized scheduling services for clinics and patient access pathways
Domain
Healthcare / Contact Center
Deliverable
client delivery
Required skills
answering consumer inquiries, directing inquiries to appropriate departments, centralized scheduling, problem solving, time management, professional written and verbal communication, multi-tasking, prioritizing patient needs
Preferred skills
healthcare experience, call center experience, 2+ years customer service experience
Technologies
Microsoft Office Programs, healthcare related programs
Responsibilities
Answering consumer inquiries, directing consumers to appropriate departments, managing centralized scheduling services for clinics
Seniority
Entry-level, individual contributor