Customer Service Representative / Inbound Call Center
Core
Answering live telephone calls for South Shore Hospital and Answering Service clients, managing internal/external communications, and handling emergency notifications.
Role type
Customer Service Representative (Inbound Call Center)
Builds
Emergency notifications, patient referrals, program registrations, and crisis communication support for hospital departments and external physician offices.
Domain
Healthcare / Hospital Operations
Deliverable
client delivery
Required skills
Call control, medical terminology, emergency code procedures, paging system operation, data entry, multi-tasking, technical troubleshooting
Preferred skills
Healthcare experience, Windows/Microsoft Office proficiency, medical terminology knowledge
Technologies
Paging systems, 1Call Alarms, SNAP communication tool, Windows, Microsoft Office Suite
Responsibilities
Answering live calls professionally, managing on-call coverage, providing physician referrals, monitoring alarm systems, registering for educational programs, and executing disaster recovery procedures.
Seniority
Entry-level, individual contributor