Customer Service Representative / Inbound Call Center
Core
Answer live telephone calls professionally for South Shore Hospital and Answering Service clients, providing way-finding, emergency notifications, and technical support.
Role type
Customer Service Representative (Inbound Call Center)
Builds
Emergency notifications, patient referrals, class registrations, and technical troubleshooting for hospital departments and external clients.
Domain
Healthcare / Hospital Operations
Deliverable
client delivery
Required skills
Call control, emergency notification procedures, technical troubleshooting, paging system management, disaster recovery protocols, patient referral matching
Preferred skills
Knowledge of hospital departments, familiarity with paging systems, ability to work evening shifts and weekends
Technologies
Paging systems, 1Call Alarms, SNAP communication tool, Windows password reset, PC reboot procedures, canamex system
Responsibilities
Answer live calls and provide way-finding, manage on-call coverage and dispatch messages, monitor alarm and code systems, register for educational programs, troubleshoot technical issues, execute disaster recovery procedures
Seniority
Entry-level, individual contributor