Global Client Manager - Retail & Lifestyle
Core
Strategic relationship lead for a portfolio of Retail & Lifestyle customers, driving account growth and retention through integrated logistics solutions.
Role type
Senior Account Manager (Logistics)
Builds
End-to-end supply chain solutions for global customers
Domain
Global Trade & Logistics
Deliverable
client delivery
Required skills
Account management, strategic account planning, cross-functional collaboration, commercial negotiation, problem-solving, stakeholder management, Microsoft Office proficiency
Preferred skills
Experience in freight forwarding or supply chain management, exposure to multiple logistics products (Ocean, Air, Ground, Contract Logistics)
Technologies
Microsoft Office applications
Responsibilities
Manage strategic customer relationships and serve as primary point of contact, Develop and execute account growth plans, Identify opportunities to increase share of wallet, Establish and maintain customer success metrics, Coordinate cross-functional resources, Monitor account profitability and support contract renewals, Resolve complex customer challenges
Seniority
Senior, hands-on IC