Account Manager
Core
Manage a defined portfolio of mid-market B2B customers to ensure retention, adoption, and revenue growth for Blue Yonder's AI-driven supply chain and retail solutions.
Role type
Mid-market B2B Account Manager (SaaS)
Builds
Retention, renewal, and expansion revenue for enterprise customers in supply chain and retail.
Domain
Supply chain and retail technology (SaaS)
Deliverable
client delivery
Required skills
B2B account management, stakeholder management, contract renewal, revenue target attainment, CRM proficiency, cross-functional coordination, product adoption monitoring, quarterly business reviews, forecasting, risk identification, feedback capture
Preferred skills
SaaS experience, Salesforce proficiency, executive communication, analytical problem-solving
Responsibilities
Own relationship management for assigned accounts; Develop and execute account plans targeting renewal and upsell; Drive contract renewals and achieve revenue targets; Monitor product usage and lead customer enablement; Coordinate cross-functional delivery to resolve escalations; Run quarterly business reviews and communicate ROI; Maintain accurate account records and forecasts; Identify at-risk accounts and implement remediation plans; Capture customer feedback and surface insights to internal teams.
Seniority
Mid-level, hands-on IC
