Sr Strategic Accounts Client Manager
Core
Managing client satisfaction and relationships for the largest, most complex, and long-term service solutions in supply chain and logistics.
Role type
Senior strategic account manager (supply chain/logistics)
Builds
Dedicated contract/managed logistics services for enterprise clients
Domain
Supply Chain / Transportation Logistics
Deliverable
client delivery
Required skills
Account management, sales strategy execution, cross-functional influence, capacity planning, contract negotiation, pricing strategy, data analysis, mentorship
Preferred skills
Experience with dedicated contract/managed logistics customers, industry and market intelligence analysis
Technologies
None stated
Responsibilities
Provide regular reporting and presentations on cost studies, KPIs, and utilization metrics; Engage in daily and weekly capacity forecast planning; Ensure accurate invoicing and resolve client issues; Lead onboarding for new business; Prepare operating assumptions for contract renewals and rate increases; Execute KPI measurement to drive cost reduction; Facilitate account assessments and business reviews; Guide pricing and proposal activity for complex clients; Develop strategies for account growth and retention; Mentor peers on the client team
Seniority
Senior, hands-on IC