Client Success Director
Core
Lead strategic client accounts for regulated clinical trial and diagnostics software, driving retention, growth, and operational excellence.
Role type
Senior Account Director (Client Success)
Builds
Strategic partnerships and long-term account strategies for clinical trial and medical decision-making platforms
Domain
Life Sciences / Clinical Trials / Regulated Technology
Deliverable
client delivery
Required skills
Strategic account management, stakeholder governance, commercial acumen, cross-functional collaboration, client education, risk mitigation, change management, conflict resolution, relationship health measurement
Preferred skills
Life sciences industry experience, clinical data or endpoint collection services background
Technologies
Clario software platforms
Responsibilities
Build trusted relationships with key client stakeholders; serve as primary strategic point of contact; partner with Sales and Operations to execute account strategies; act as voice of the customer; support client education; translate feedback into actions for NPS and retention; monitor account health and mitigate risks; drive cross-sell and upsell opportunities; foster long-term partnerships
Seniority
Senior, hands-on IC
