Customer success Specialist
Core
Supporting Client Managers to build long-term trusting relationships with customers, ensuring they realize full value from their investment in Maersk's logistics solutions.
Role type
Senior Customer Success Specialist (Sales Support)
Builds
Long-term customer relationships and commercial outcomes for top-volume clients
Domain
Global logistics and trade
Deliverable
client delivery
Required skills
Account management execution, building customer relationships, commercial knowledge, contract management, sales support task execution, invoice quality management, contract compliance monitoring, customer performance tracking, sales outstanding resolution, MS Office proficiency (Excel, Word, Outlook)
Preferred skills
Bachelor's degree in business or related industry, 2+ years experience in Sales Support/Customer Support
Responsibilities
Continually assess customer progress toward goals and drive expected results in adoption, usage, business value, friction, and overall relationship; Quickly resolve customer challenges by leveraging resources from across the company; Manage the CAT allocation process and coordinate with customers to ensure they deliver on the commitment; Manage ocean & logistics contract renewals and tender handling; Communicate service or rate changes to assigned accounts; Assist management with day-to-day team needs, special projects, training, reporting, and escalations; Act as back-up for other Senior Customer Success Partners and Customer Success Managers; Handle a high-caliber client base of mostly top volume customers; Drive and support functional transformation efforts; Drive commercial actions and awareness within own team and with colleagues across functions and countries.
Seniority
Mid-level, hands-on IC
