Manager/Regional Lead, Customer Success
Core
Lead and scale a team of Customer Success Managers supporting high-touch enterprise customers, driving strategic outcomes, retention, and growth for the territory's book of business.
Role type
Senior Manager, Customer Success
Builds
Customer success programs and team performance for enterprise SaaS/PaaS accounts
Domain
Enterprise SaaS / Low-code AI platform
Required skills
Team leadership and development, Strategic planning and execution, Territory and account management, Cross-functional collaboration, Data-driven reporting and analytics, Enterprise sales partnership
Preferred skills
Experience scaling high-growth enterprise solutions, Program management, Business value consulting
Technologies
OutSystems Low-code AI Platform
Responsibilities
Oversee, hire, and develop a high-performing team of Customer Success Managers; Partner with RVP of Sales to define operational plans and team metrics; Ensure customer journey principles are central to decisions; Assign account portfolios and represent territory in QBRs; Partner with Sales, Marketing, Product, and Finance to drive adoption and mitigate churn; Analyze key metrics and deliver strategic recommendations to executive leadership.
Seniority
Senior, hands-on IC with team management
