Client Program Manager
Core
Operationally serve Key Clients and Runway clients to drive customer experience, business growth, and global account success across Ocean and Logistics & Services products.
Role type
Senior Client Program Manager (Key Account Management)
Builds
Global account strategies, optimized service delivery, and tailored supply chain solutions for key clients.
Domain
Global logistics and supply chain management
Deliverable
client delivery
Required skills
Key account management, process optimization, project management, stakeholder engagement, performance tracking, business growth strategy, operational excellence, team leadership, risk management
Preferred skills
Chinese language proficiency
Technologies
None explicitly stated
Responsibilities
Optimize service delivery and maintain strong customer relationships; Develop and execute account program plans and optimization strategies; Conduct quarterly business reviews to drive continuous improvement; Retain and grow business while meeting gross profit targets; Drive global end-to-end process improvements; Attract, develop, and retain talent within the program management community
Seniority
Senior, hands-on IC with leadership responsibilities