Account Program Manager
Core
Drive success of strategic customer accounts by establishing operational excellence, governance, and alignment across sales, delivery, and customer stakeholders.
Role type
Senior Account Program Manager
Builds
Scalable account management processes, governance models, and operational frameworks for strategic enterprise accounts.
Domain
Technology services / Professional services / Managed services
Deliverable
client delivery
Required skills
Strategic account management, Cross-functional coordination, Process improvement, Governance management, Quarterly Business Review (QBR) creation, Executive stakeholder engagement, Project/Program management, Risk and dependency tracking
Preferred skills
PMP certification, Agile/Scrum methodology, ITIL framework, Experience in consulting environments
Responsibilities
Develop and improve account management processes, Manage account governance and performance metrics, Lead internal and customer-facing governance meetings, Coordinate between sales, delivery, engineering, and customers, Create and present Quarterly Business Reviews, Track action items and strategic initiatives, Identify process improvement opportunities
Seniority
Senior, hands-on IC with strategic oversight
