Technical Success Manager
Core
Drive technology adoption and expansion for enterprise customers by acting as a technical advocate, providing guidance on OutSystems development best practices, and overseeing solution architecture design.
Role type
Senior Technical Success Manager (Low-Code/AI Platform)
Builds
Customer technology adoption plans, solution architecture designs, and technical quality assurance for OutSystems implementations.
Domain
Enterprise Software / Low-Code Development / AI Platform
Deliverable
production ML models | product features | client delivery
Required skills
Mobile and Web application development, IT infrastructure and networking, OutSystems platform expertise, customer relationship management, technical review and troubleshooting, product roadmap delivery
Preferred skills
OutSystems development and administration, professional services or sales engineering experience
Technologies
HTML, CSS, Javascript, Relational Databases, C#, Java, ALM, APM, VPN, firewalls, cloud providers, container technologies, PaaS/IaaS
Responsibilities
Design technical adoption plans to ensure sustained growth in technology proficiency; Perform technical reviews to identify and prevent potential issues; Provide excellent customer support regarding OutSystems usage; Catalog and share common customer issues with internal teams; Deliver key product road map updates and assist customers with upgrades; Visit customers regularly to provide exceptional service.
Seniority
Senior, hands-on IC