Asesor de Servicio al Cliente - Mercado Gallego - Remoto WP01
Based in Spain
Core
Atender y gestionar consultas de primer nivel de usuarios a través de la APP del cliente por correo electrónico, registrando detalles en sistemas de gestión para cumplir con los SLA.
Role type
Customer Support Advisor
Builds
Customer support responses and resolutions for e-commerce clients
Domain
E-commerce / Technology Services
Deliverable
client delivery
Required skills
Bilingual Galician and Spanish, Customer service experience, Computer literacy, CRM usage, Empathy, Communication skills, Organizational skills
Responsibilities
Handle Level 1 user inquiries via email, Log contact details in management systems, Maintain product and service knowledge