Bilingual Customer Service Representative (English/Spanish)
Core
Bilingual customer service representative handling product inquiries, orders, sizing, returns, and website issues for an online clothing retailer.
Role type
Customer Service Representative
Builds
Customer support interactions and resolved issues for an e-commerce clothing brand
Domain
E-commerce / Retail
Deliverable
client delivery
Required skills
Bilingual communication (English/Spanish), customer inquiry handling, order management, website troubleshooting, problem-solving, system navigation
Preferred skills
E-commerce order support, CRM/order management system familiarity, basic website troubleshooting
Responsibilities
Handle inbound inquiries via phone/email/chat, assist with product/order questions, resolve website/checkout/return issues, investigate concerns, maintain interaction records, escalate complex issues (via careerplan.io/jobs/BA-006-5A-966-10-705-bilingual-customer-service-representative-englishspanish-at-resolvglobal)
Seniority
Individual Contributor