Bilingual Customer Service Representative (English/Spanish)
Core
Bilingual customer service representative handling product inquiries, orders, sizing, returns, and website issues for an online clothing retailer.
Role type
Customer Service Representative
Builds
Customer support interactions and resolved inquiries
Domain
E-commerce / Retail
Deliverable
client delivery
Required skills
Bilingual communication (English/Spanish), customer service experience, computer navigation, problem-solving, multi-tasking (via careerplan.io/jobs/BA-006-5A-966-10-703-bilingual-customer-service-representative-englishspanish-at-resolvglobal)
Preferred skills
E-commerce order support, CRM/order management systems, website troubleshooting
Responsibilities
Handle inbound inquiries via phone/email/chat, assist with product/order/return issues, resolve website navigation problems, maintain customer records, escalate complex issues
Seniority
Individual Contributor