Technical Support - Desktop Support
Core
Provide desk-side and remote IT support for Windows and Mac devices, local site infrastructure, and telephony systems at a Concentrix site in Townsville.
Role type
Senior IC desktop support engineer (physical/hands-on)
Builds
Local site IT infrastructure, user device support, and telephony systems for Concentrix clients
Domain
IT Services / Managed Services
Required skills
Windows & Mac support, hardware setup and troubleshooting, LAN/WAN troubleshooting, VoIP support, Active Directory, O365 management, printer support, server troubleshooting
Preferred skills
Cisco networking, UPS systems, local infrastructure experience
Responsibilities
Install, configure, and troubleshoot Windows & Mac devices; assist with LAN/WAN troubleshooting and patching; support local VoIP infrastructure and handset replacements; perform basic server troubleshooting and security compliance; maintain video conferencing and smart board systems; follow IT security guidelines and contribute to documentation
Seniority
Mid-level, hands-on IC