Business Technology Specialist
Core
Provide on-site technical support and help maintain the integrity of clients technology infrastructure, delivering service that supports customer satisfaction, retention, and profitability.
Role type
Senior IC IT support specialist (Apple/MacOS focus)
Builds
On-site installation, repair, maintenance, network administration, and testing for network equipment, workstations, peripherals, audio-visual equipment, and backup solutions.
Domain
IT Services / Managed Services
Deliverable
physical/clinical work
Required skills
Apple macOS troubleshooting, Jamf, Apple Business Manager, hardware repair, Windows support, Active Directory, Office 365, network connectivity, endpoint security, VPN configuration, device enrollment, policy troubleshooting, inventory management, SOP creation.
Preferred skills
Software deployment, patch management, printer support, certificate management, mixed environment support.
Technologies
macOS, Windows, Office 365, Active Directory, Jamf, Apple Business Manager, VPN, Network Security
Responsibilities
Manage on-site installation, repair, maintenance, network administration, and testing for network equipment, workstations, peripherals, audio-visual equipment, and backup solutions. Manage inventory of computers, peripherals, and software licenses. Train and educate customers about products and services. Complete daily checklists, monitor work queues, and review and acknowledge tickets assigned for the following day by the end of each shift. Document and implement client processes by creating standard operating procedures, such as user setup and termination processes, workstation setup guides, and network diagrams. Coordinate with the Technical Account Manager to address client needs. Deliver customer support and technical services both on-site and remotely. Take ownership of tasks and follow through to ensure issues are fully resolved. Work closely with our support desk team to resolve technical issues.
Seniority
Mid-level, hands-on IC
