Job
Core
Resolve customer IT infrastructure issues via telephone and remote connections, providing technical assistance for desktop and server problems, software/hardware installation, and configuration.
Role type
Junior IT Support Engineer
Builds
Client support for desktop and server environments
Domain
IT Services / Managed Service Provider
Required skills
Active Directory, Office365, Networking, MAC Environments, problem assessment, software installation, hardware configuration, ticket management
Preferred skills
Active Directory, Office365, Networking, MAC Environments
Technologies
Active Directory, Office365, Networking, MAC
Responsibilities
Resolve customer IT infrastructure issues via telephone and remote connections, provide technical assistance for desktop and server problems, install and configure software and hardware, record and document system settings and resolutions, contribute to customer IT strategic decision making
Seniority
Junior, hands-on IC