Desktop Administrator, IT Infrastructure - Calgary
Core
Provide Tier 1-2 help desk support for desktops, laptops, and peripherals in a large enterprise environment, resolving hardware and software issues for 6,000+ users.
Role type
Desktop Administrator (Tier 1-2 Support)
Builds
Desktop software deployments, workstation setups, and hardware maintenance
Domain
IT Infrastructure / Desktop Support
Deliverable
product features
Required skills
Windows 11, macOS, Microsoft 365, Active Directory, ticketing platforms, remote support tools, endpoint management, hardware troubleshooting, software deployment, firmware updates
Preferred skills
PowerShell scripting, device encryption, basic network troubleshooting, secure imaging, CompTIA A+, Microsoft Certified: Modern Desktop Administrator, ITIL Foundation, Jamf 200
Technologies
Active Directory, Excel, Firmware, Hardware, ITIL, macOS, Microsoft 365, Microsoft Intune, Network, PowerShell, Security, ServiceNow, Windows, Office 365, DevOps
Responsibilities
Respond to support tickets via phone and ticketing systems; support remote and in-office users within SLA targets; assist with desktop software deployments, imaging, and patching; maintain hardware assets and inventory records; support end-user onboarding, workstation setups, and office moves; install and troubleshoot desktops, laptops, monitors, and printers; diagnose and repair hardware failures; conduct testing and lab work; assist system administrators with complex hardware and networking tasks; maintain BIOS, firmware, and software versions; support system backups and recovery; participate in on-call rotations; mentor team members; troubleshoot issues for executive-level employees.
Seniority
Mid-level, hands-on IC
