IT Support Specialist
Core
Hands-on IT support owner for a fast-growing office, ensuring hardware, network, and AV systems work for technical teammates.
Role type
Senior IC IT Support Specialist
Builds
Reliable office infrastructure, device lifecycles, and seamless onboarding experiences for engineers.
Domain
Technology / IT Operations / Office Infrastructure
Deliverable
product features
Required skills
macOS troubleshooting, endpoint management, MDM systems, identity tooling, SaaS administration, network fundamentals, AV troubleshooting, hardware lifecycle management, process improvement
Preferred skills
Office build-out experience, Zoom Rooms familiarity, Apple Business Manager, automation scripting, change-control practices
Technologies
Jamf, Okta, Google Workspace, macOS, Wi-Fi, DHCP, VLANs, Zoom Rooms, Neat, Logitech, Poly
Responsibilities
Serve as first line of defense for employee IT issues; manage global IT helpdesk queue; support engineers with technical troubleshooting; maintain conference room AV and peripherals; handle office build-outs and moves; coordinate network and vendor issues; onboard new hires; administer SaaS tools; execute IT projects and drive process improvements.
Seniority
Mid-level, hands-on IC
