Service Desk Specialist
Core
Primary IT focal point for a new site combining end-user support with local infrastructure ownership.
Role type
Service Desk Specialist / Local IT Administrator
Builds
Workplace technology, local networks, VMware virtual environment, and incident management.
Domain
IT Services / Infrastructure
Required skills
Windows, Microsoft 365, Active Directory, networking, endpoint support, incident management, VMware, backup management
Preferred skills
IT security systems (AV/EDR, NAC, patch management, server hardening), firewalls (FortiGate)
Technologies
Microsoft 365, Active Directory, VMware, FortiGate, DNS, DHCP, NAC
Responsibilities
Provide on-site and remote technical support; Install and troubleshoot computers, software, printers, and meeting-room equipment; Troubleshoot local networks, switches, Wi-Fi, and connectivity; Manage incidents and service requests through a ticketing system; Support employee onboarding, offboarding, IT assets, and documentation; Coordinate escalations and infrastructure activities with central IT teams; Manage an extensive VMware virtual environment; Maintain backups and replications and safeguard company data (via careerplan.io/jobs/73-009-0B-374-service-desk-specialist-at-drs-rada-technologies)
Seniority
Mid-level, hands-on IC