Senior IT Support Technician
Core
Onsite support of end-user devices, asset management, and physical maintenance of IT equipment including servers, switches, printers, cabling, video conferencing systems, mobile devices, and warehouse tablets.
Role type
Senior IC IT Support Technician (2nd/3rd level)
Builds
End-user hardware setups, IT infrastructure maintenance, and incident resolution for global operations
Domain
Logistics / IT Infrastructure / Hardware Support
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Windows 10, Citrix, Microsoft 365, iOS/Android device management, Wi-Fi/WLAN configuration, Active Directory, ServiceNow, ITIL V3 Foundation, server/network troubleshooting, change/risk management
Preferred skills
Warehouse operations knowledge, video conferencing systems (Teams Rooms, IP softphones), presentation and training abilities
Technologies
ServiceNow, Windows 10, Citrix, Microsoft 365, iOS, Android, Wi-Fi, Active Directory, Teams Rooms, IP softphones
Responsibilities
Set up and maintain end-user hardware following SOPs, provide 2nd and 3rd level IT support via ServiceNow, coordinate with vendors for hardware issues, manage incidents and problems, maintain accurate asset records in CMDB, serve as primary IT support at location with occasional cross-site support, participate in IT projects and provide remote/on-site support including on-call availability
Seniority
Senior, hands-on IC